What are the shipping costs?

Delivery is calculated in the shopping cart based on your order and delivery address. Under our liquor licence a maximum of 48 bottles can be delivered per day. If your wine needs are greater than this please call us on 1300 811 066 or email [email protected]

National Metro Areas $10 per 12 bottles or part there of.

1-12 Bottles: $10, 13-24 Bottles: $20, 25-36 Bottles: $30, 37-48 Bottles: $40

Remote or Regional Areas $25 per 12 bottles or part there of.

1-12 Bottles: $25, 13-24 Bottles: $50, 25-36 Bottles: $75, 37-48 Bottles: $100

How long will it take for my wine to arrive?

General delivery timelines are below. If you need something urgently please call us on 1300 811 066 to see if we can help. Additional charges may apply.

A delivery estimate is provided with most orders. This will give you an idea of how long parcels typically take to travel the route of your parcel. It’s important to know that this is not a guaranteed delivery date.

Melbourne Metro 3 to 5 days.

NSW, Queensland, SA & Tasmania Metro 4-7 days.

WA Metro 5-9 days.

Regional & Remote 5-14 days.

Can I track my wine?

Most orders are given a unique tracking link which is emailed to you when your wine is collected for delivery. If you don’t have tracking information, please contact us at [email protected] or call us on 1300 811 066 for an update.

Do you delivery to my address?

We deliver Australia wide with the exception of the NT and the following Dry and Restricted Alcohol Areas:

Queensland: 4605 4713 4816 4825 4830 4871 4876 4895 4874

WA: 6798 6799 6770 6765 6718 6723 6725 6726 6728 6731 6733 6740 6743 6753 6761 6714 6720 6722

SA: 5680 5690

During checkout, you will be notified if we are unable to deliver to your address.

Can I change my delivery address?

If your wine has not already been collected for delivery we may be able to change your delivery address. Additional charges will apply only if the new delivery address has higher delivery costs.

Depending on the courier used you may be able to change your delivery address once your wine is in transit. An additional shipping fee will apply.

Contact us as soon as possible at [email protected] or call us on 1300 811 066 if you need to change your delivery address.

If you want to permanently change the delivery address registered to your account head to: https://winedecoded.com.au/my-account/edit-address/shipping/

What is your Heat Policy?

Wine Decoded cellars all of our wines in a climate controlled environment.

All dispatched orders are treated with the utmost care.

During the warmer months we reserve the right to hold orders, in instances of extreme heat, until there is a clear path of non-extreme temperatures between us and you.

All orders are picked and packed and resting in our cellar awaiting better conditions to send the wine.

You may request immediate delivery despite the heat (at your risk).

We will keep in constant contact with recipients but as a rule, unless specified we will hold rather than risk spoiling the wine.

Can I specify a delivery day or time?

We currently can not provide a specific day or time for delivery.

Our couriers deliver between the hours of 9am to 6pm weekdays excluding public holidays.

If you are worried no one will be able to receive your wine a great alternative is to have your wine delivered to a business address.

Can you call on approach?

Sadly we can’t call on approach at the moment.

Do I have to be home to receive my wine?

No, but, your wine must be received by a person 18 years old or over. Wine can not be left unattended.

If no one is there to receive the wine our courier will leave a card for you to organise re-delivery or may leave your wine at a nearby collection point.

If your wine is left at a nearby collection point you’ll have up to 5 days to collect it before it is returned to us. Take your delivery card and photo ID with you when collecting your wine.

A great alternative is to have your wine delivered to a business address.

Do you deliver to Australia Post facilities?

We can deliver to Post Offices, PO boxes, locked bags, parcel lockers or parcel collect locations.

However, an extra fee may apply as these are more expensive for us to deliver to.

A great alternative is to have your wine delivered to a business address.

Can I pick-up my wine?

Unfortunately our liquor licence does not allow customers to pick-up wine from our premises.